Product Support Specialist

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicity's business model is person-to-person sales which has given a personal touch to our sales and growth.

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high‑quality products that contain the vital nutrients your body needs. With the proper process, cutting‑edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

This job will be located in our Las Vegas, NV office and will be in‑person. Bilingual in Spanish (preferred but not required).

• Health, Dental, Vision, Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Reimbursement for internet, cell phone and gym/wellness activities

• Performs outbound calling to support customer engagement, follow‑ups, and proactive communication.
• Works closely with the Director of Sales and Customer Service to communicate the reality of the customer experience at Unicity.
• Learns the processes and daily actions of customer service reps and Unicity Distributors, and asks “How could this be done better?”
• Detailed in information gathering and note taking from interactions with the field.
• Contributes to team effort by accomplishing related results as needed.
• Participates in local training and development events.
• Serves customers by answering their questions and resolving their problems.
• Serves the business by helping track down the root cause of customer problems and engaging with higher management of various departments for a solution.
• Conducts specialized investigations into various problem areas or opportunities by connecting directly with the relevant demographic.
• Sales and marketing to current customers

• Prior experience in a sales and/or marketing capacity is highly desirable.
• Must be comfortable and proficient in professional customer engagement and interaction.

• Qualified applicants will undergo a preliminary phone screening.
• Successful candidates will proceed to an in‑person interview with the Customer Service Manager.
• The final stage involves an interview with the Vice President of Sales and Marketing.