Transformation Manager

Support, Innovate, Transform:
Your Next Career Move at Ten Group

We're looking for a dynamic Transformation Manager to join our team. This is a broad and dynamic role with significant influence over the strategic direction of the company. The role is responsible for enhancing understanding, decision making, and execution across all key areas of the business and operations.

As the company undergoes rapid growth and expansion, this high impact role will play a key part in supporting and leading transformation initiatives as part of a unit focused on Change and Transformation for the business. These include driving the adoption of new or emerging mission‑critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies.

As a Transformation Manager you will be working on cutting‑edge technology with a range of leaders within the business. This role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product or Technology domains. The role will support the Transformation Director and require close collaboration with senior leadership including C‑level executives to analyze existing processes and identify opportunities to drive efficiency through either enhanced output or automation.

Candidates will be expected to drive and lead complex transformation projects from inception to completion, ensuring alignment with strategic objectives, clear communication of goals, effective stakeholder engagement and continued measurement of ROI. This includes defining project scope, working across cross‑functional teams, managing timelines and budgets, and delivering measurable outcomes that support organisational growth and operational efficiency.

You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes. These initiatives could range from transforming how we engage with members to developing agentic frameworks that empower departments to operate more efficiently and effectively, or to designing and launching the service on a new channel.

• Lead and manage end‑to‑end tech & AI driven transformation projects, including planning, execution, and monitoring of progress.
• Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment.
• Collaborate with cross‑functional teams to drive change and ensure successful implementation of transformation initiatives.
• Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact.
• Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary.
• Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data‑driven decisions by managers and Ten leaders.
• Operational analysis: understanding our workforce operational processes, and identifying areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements.

• Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field.
• 3‑5+ years of professional experience, ideally within a professional services environment (e.g., management consulting, investment banking, or an accounting firm).
• Ambitious and motivated to design and lead change. At Ten, we are focused on building the world's most trusted service business, and the opportunity is now. You should join if you believe you can contribute with high levels of ability, judgement, and commitment.
• High potential, with the aspiration and capability to grow into future leadership roles within the business.
• Highly numerate, naturally inquisitive, and deeply analytical, with the ability to translate complex data into clear, concise, and…