Travel Support Specialist - Las Vegas or NYC

About the role

As an expert in the travel market you will use your knowledge, experience, and know how to deliver best in class service specific to Travel, working to achieve the goals and objectives of the Americas Travel Strategy/Proposition. You will provide support to our regional travel teams with complex requests including, but not limited to, ticket issuing, reissuing, cancellations, refunds, and exchanges, along with supporting our Commercial and Finance teams with ensuring accurate booking data is stored in our back-office systems on an adhoc basis.

Your exceptional comprehension of the GDS booking technology and passion for travel, will help to drive supplier revenue results through utilizing relationships and/or contracts to achieve peak performance within Travel.

Support regional travel teams with complex requests including ticket issuing, reissuing, cancellations, refunds, and exchanges. Assist Commercial and Finance teams to ensure accurate booking data is stored in back-office systems on an ad hoc basis. Leverage GDS booking technology and supplier relationships/contracts to drive revenue and peak performance within Travel.

• Degree level education or equivalent industry experience
• Minimum of 2 years of GDS experience booking Domestic & International Flights including Published and Net Fares;
  Amadeus preferred

• Knowledge of Travel industry regulations and operating licenses:
  Experience working with IATA, BSP and ARC
• Well-traveled with a good international understanding of different destinations
• Excellent research skills
• Comprehensive knowledge of Office Word and MS Outlook
• Fluent in English, both written and spoken
• Ability to communicate confidently both verbally and via email
• Ability to perform work accurately and thoroughly independently
• Passion for delivering high quality personalized support
• Proven reputation for genuinely outstanding service to customers
• Proven time management and organizational skills
• Adaptability to an evolving business and global thinking
• Initiative and creativity to meet and exceed member needs
• Experience in handling customer escalations to resolution
• Ability to handle sensitive and confidential company matters with discretion
• Sound commercial judgment with ability to identify suppliers and negotiate benefits for members
• Proven multitasking abilities to juggle multiple priorities
• Flexibility to work weekends/early/late shifts as needed to provide required service hours (4AM - 10PM local time)

Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below:

• Employee Assistance and mental wellness resources
• Travel offers with discounts on hotels, cruises, and rental cars (varies by location)
• 22 days of Paid Time Off in the first year, increasing to 32 days per year in year 4 (based on a 40hr work week)
• 3 extra float days after 3 years of work
• One month fully paid sabbatical every 5 years, in addition to PTO
• Full catalogue of learning modules for personal and professional development
• Discount on Pet Insurance and other non-travel perks
• IATA card after 90 days with travel discounts
• Monetary loyalty rewards at 3, 5, and 10 years of service
• Working Holidays: ability to work from any of our 23 global offices for a short period

DE & I Statement

Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law