Service Delivery Representative Details
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-01-29
Listing for:
Bertelsmann
Full Time
position Listed on 2026-01-29
Job specializations:
-
Business
Client Relationship Manager, Ecommerce, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Client Relationship Manager, Ecommerce, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Your Tasks
- Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
- Responsible for monitoring processes related to customer-specific requirements and order management for our ecommerce businesses.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Prepare and maintain status reports, modify schedules, and prepare reports for management, clients, or others.
- Assist the Account Manager in providing data, advice, and resolving problems.
- Work closely with operations to ensure program requirements are met daily and participate in business reviews with the customer.
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure all orders are cleared timely.
- Support account and purchasing teams to troubleshoot order issues.
- Communicate with customers regarding order status and delivery dates.
- Coordinate return shipments (e.g., create return labels).
- At least 3 years of Customer Service Experience.
- At least 2 years using Microsoft Office; intermediate to advanced skills in Excel, PowerPoint, and Power BI.
- Experience in 3PL, Supply Chain, Logistics, or related fields preferred.
- Ecommerce experience preferred.
- Strong organizational skills.
- Solid analytical abilities and excellent verbal and written communication skills.
- SAP knowledge.
- Project management experience is a plus.
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
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