Service Coordinator

Overview

My Next Career Path Staffing - With over 20 years’ experience in Technology Staffing, MNCP Staffing matches candidates to the culture of an organization as well as required skill sets.

Our client is seeking a high-execution office admin role in a busy home-services business (pest control). The role requires strong organization, discipline, problem solving and the ability to stay productive under pressure.

• Home-services experience required (pest control, HVAC, plumbing, electrical, landscaping, restoration, etc.)
• Experience supporting multiple field technicians
• Medical/dental office background is only acceptable if the candidate has high daily call volume experience
• Experience with complex scheduling (not simple appointment booking)
• Experience with real-time problem solving throughout the day

• Scheduling and coordinating multiple technicians simultaneously
• Route coordination, rescheduling, and same-day issue resolution
• Heavy phone usage (inbound and outbound)
• Ability to manage multiple priorities at once without constant direction
• Strong attention to detail and written follow-through

• Proven history of strong attendance
• On-time or early arrival
• Reliability in prior roles
• Self-directed and accountable
• Comfortable in a busy, structured, task-driven environment
• Does not require constant reassurance or supervision

• Strong attention to detail
• Comfort following processes, checklists, and systems
• Ability to complete tasks fully and accurately
• Low reactivity in fast-paced or high-pressure situations
• Preference for execution and completion over idea-generation

• Experience with field service or dispatch software (Service Titan, Field Routes, Jobber, Housecall Pro, etc.)
• Exposure to dispatch boards
• CRM systems
• Technician capacity or route planning
• Past responsibility for minimizing missed appointments
• Past responsibility for improving schedule efficiency
• Past responsibility for customer follow-up and issue resolution

• Fast-paced, accountability-driven environment
• Clear expectations and clear processes
• Performance and reliability matter
• We value consistency, ownership, and execution

Please contact MNCP Staffing for more details at

My Next Career Path Staffing is a full service Staffing Firm where we are dedicated to providing a great candidate experience and where we match our candidates to career opportunities that meet their objective, vision and passion.