Emergency Recovery Coordinator; ERC - Las Vegas, NV

About Us

Title:

Emergency Recovery Coordinator (ERC).

Location:

Las Vegas, NV. Want to be a difference maker? We provide homeowners with peace of mind so they can focus on what matters most! Come work as an Emergency Recovery Coordinator (ERC) with Paul Davis Restoration and you too can become a difference-maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships and a passion for growth and success.

Paul Davis Restoration takes pride in looking for professional, hardworking, and reliable individuals to be part of our difference maker team!

• ERCs generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events.
• ERCs cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives.
• They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer.
• The ERC participates in restoration related community awareness events and programs.
• The ERC is on call 24/7 and reports directly to the general manager.
• ERCs must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations.
• There must be a proven ability to close sales and provide quality customer service.
• ERCs represent the franchise and the Paul Davis brand and give it a face.
• ERCs need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression.
• The ERCs primary responsibilities are to be professional, compassionate, courteous, positive and informative.
• Effective ERCs must also possess knowledge of restoration products and services.
• They are dynamic speakers and comfortable when interacting in both one-on-one and group settings.
• Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.

• 2+ years relevant marketing or sales experience.
• Franchise, restoration, construction/home improvement, and/or insurance industry experience ideal.
• 4-6 years’ experience in restoration ERC, military, fire services, EMS, medical, construction, insurance.
• Ability to pass a criminal background check and drug screen.

• 120 hours paid time off
• 7 company paid holidays
• 401(k) with company match
• Medical, dental, vision, life, supplemental, and disability insurance offered
• Vehicle stipend