CRM Manager

CRM Manager page is loaded## CRM Manager locations:
Office - US, Las Vegas, NV 975 Kelly Johnson Drtime type:
Full time posted on:
Posted Todayjob requisition :
270753

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** At MGM Resorts International, data and relationships power unforgettable guest experiences. As a CRM Manager, you will play a critical role in ensuring our CRM platform supports customer engagement, host operations, and enterprise consistency across properties. This role serves as a subject matter expert for CRM functionality, system stewardship, and user enablement—helping teams leverage customer data to build meaningful, lasting relationships.
** THE DAY-TO-DAY:
*** Oversee day-to-day CRM operations to ensure hosts and property teams can effectively engage customers
* Manage user access, setup, and ongoing system support
* Lead customer coding processes and serve as the expert for host-to-customer assignments
* Develop and deliver onboarding and ongoing training for CRM users across properties
* Partner with Casino Marketing and Luxury teams to support property-assisted outreach and customer touchpoints
* Maintain workflows, templates, and tools used for marketing and customer engagement
* Create and maintain documentation and self-service training materials to promote efficient platform usage
* Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity
** THE IDEAL CANDIDATE:
*** 3+ years of prior relevant experience  in system administration or customer engagement tools
* Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms preferred
* Proven ability to train and support a cross-functional user base
* Ability to interpret data and system usage to drive adoption and process improvements
* Strong attention to detail with a systems- and process-oriented mindset
* Curious and comfortable working with technology and data
* Able to collaborate effectively with Data Science and Technology teams
* Strong communicator and storyteller who can bring data and insights to life
* Thrives in ambiguity and can help shape new initiatives
** THE PERKS & BENEFITS:
*** Prioritize your wellness, access programs crafted to nurture your mental and physical health.
* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
* Savor delicious meals for free in our employee dining room.
* Park with ease—whether you're on or off shift, it's free!
* From healthcare to financial support and generous time-off options, we’ve got you covered.
* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences.…