Member Services Specialist

Description

The Member Services Specialist is a vital member of the team and is responsible for assuring superior customer service to all association members and successful operations of the front office. This position performs a wide variety of administrative support functions with minimum guidance, frequently in a confidential fashion. Successful candidate will act as the central point of contact for all association members therefore will play a primary role in promoting a professional image and valued reputation.

Duties and Responsibilities:

-Provide customer service to approximately 100-150 members a day via in person, telephone, or e-mail.

-Process new member applications which include: review of documents provided, data entry, processing payments for dues and fees and a 20-30-minute presentation on requirements and benefits to each applicant.

-Process an average minimum of 75 transactions per day, including applications, member and office drops, transfer of members from one office to another, and reinstating members who have been out less than a year.

-Maintain the Association DOS-based membership database system (Rapattoni) for additions or changes to member and office information

-Add members, edit information and update the lockbox key system database (Sentri Lock)

-Assist accounting during key billing periods by posting payments for member dues and fees in database.

-Process office applications, reinstatements, and changes to office information which include: review of documents provided and data entry in database. May include processing payments for dues and fees.

-Work with Sentrilock employees and database to process Sentri Lock lockbox buy-backs; process refunds for purchase of lockbox buybacks in database and work with the accounting department on refunds. Issue key violations.

-Process Affiliate member applications, reinstatements, and information changes, including review of paperwork, data entry into member database and processing payments for dues and fees.

-Check all work processed the previous day for accuracy.

-Scan all paperwork each day into the paperless system.

-Work with other Associations across the country if a member has joined in multiple areas.

-Prepare and send letters notifying those agents who have not completed their requirements for membership.

-Prepare informational materials for distribution to new members upon completion of the application process.

-Process registration and take payments for LVR events and educational classes.

-Respond to member requests via email, website or phone.

-Confirm updated Nevada real estate license information from the State of Nevada's website and update Association database.

-Will be cross trained on reception phones if needed for lunch, breaks and staff relief.

Requirements

-Excellent verbal and written communication.

-Must maintain professional demeanor and respect when dealing with members and/or the public.

-Excellent organizational, coordination, and time management skills.

-Must be proficient in Microsoft Word, Outlook, Excel, and Member Management Data Base.

-Excellent telephone skills and the ability to work and communicate with a variety of people and personalities in a pleasant and courteous manner.

-Ability to handle multiple phone lines with very heavy call volume.

-This individual must be customer service oriented and able to work with minimal supervision.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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