Clerical Receptionist

Job Title and Department

Clerical Receptionist

Department:
Pension (Las Vegas)

Reports to:

Tracy Thompson

Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:

• Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
• Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
• Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
• Keeping reception area stocked with forms and booklets.
• Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
• Assist in completion of income forms from various agencies.
• Assists in processing of Annual Certification Letters.
• Cuts checks.
• Document ETK system as required.
• Must meet the department’s quality and production standards for this job, as provided on the work standards grid.

• HS or GED.
• Minimum of one year experience as a Receptionist in a professional office.
• Bilingual required.

Requires normal concentration easily learned, simple movements

• Must be PC literate.
• General knowledge of MS Word, and MS Excel.
• Typing score of 35 WPM general knowledge of 10-key.

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
• May be subject to interruptions
• May be required to lift a maximum of 25 lbs
• Meets established attendance and punctuality guidelines

• Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

• Looks for opportunities to provide the highest quality service.
• Maintains appropriate documentation
• Works with other employees/departments to ensure timely and quality service

• Some analytical/problem solving skills
• Some research skills
• Mathematical proficiency preferred.

• Solid organizational skills
• Ability to prioritize and multi-task

• Solid written, verbal, and presentation skills
• Listens actively and communicates effectively with participants, co‑workers, Clients, Employers and Vendors.

• Assists participants, co‑workers, clients, employers and vendors in a friendly, courteous, and professional manner.
• Uses courtesy in communication and working with others.
• Works with other employees/departments to ensure timely and quality service
• Patience and rapport with others required.

• Works well in a team environment with minimal supervision
• Contributes to team tactics to meet defined goals
• Supports a work environment that is conducive to team productivity
• Accepts team decisions and works toward implementation

• Highly motivated
• Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change

• Approaches all business decisions and actions guided by sound personal and professional beliefs
• High level of credibility and confidentiality
  
  Earns trust by dealing honestly and following through on commitments

Grade 2

• Pre‑employment Test for new hires to ZAS
• Typing Test.
• MS Word, Excel and 10‑key.

Interested applicants should apply through our new ATS system https://ze by COB Monday, November 24, 2025.

Email r if you have any questions. The link can also be found on our intranet.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan…