Litigation Client Service Specialist; Legal Administrative Assistant

As a member of the Client Service Team (CST), the Client Service Specialist (CSS) is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). The CSS works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

• Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed.
• Work closely with attorneys and clients to ensure seamless transfer of information.
• Facilitates the management of client specific data to enhance the overall approach to dedicated interactions.
• Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
• Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same.
• Prepare legal documents, memoranda, and correspondence from draft or dictated text.
• Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.
• Assist multiple attorneys as primary assignment and provide additional support, back‑up, and PTO coverage for the CSS assigned to the team.
• Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger.
• Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.
• Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines.

• Work proactively with Legal Team Assistants to accomplish tasks.
• Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.
• Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

• Associate’s Degree preferred;
  Bachelor’s Degree a plus; applicable work experience may be considered in lieu of a degree.

• Minimum of five (5) years related experience at a law firm or legal or corporate department required.
• Strong experience in Nevada local and state electronic court filing procedures required.

• Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
• Working knowledge of Nevada state and local court filing procedures and federal court rules.
• High initiative in managing multiple priorities in a fast-paced, deadline-driven environment with good judgment and independence.
• Excellent verbal and written communication skills and the ability to handle sensitive and confidential situations.
• Professional demeanor and appearance with tact and diplomacy.
• Maintain high level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
• Proficiency using legal terminology and experience in related practice areas.
• Experience with court/administrative filings and meeting deadlines.
• Proficiency with office equipment including PC, telephone, transcription equipment, printer, and copier.
• Keyboarding skills of 60 wpm or higher.
• Intermediate-level working knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

This job operates in a clerical office setting. This role routinely uses standard office equipment including computers, telephones, printers, and copiers.

Medium work:
Exertion of physical strength to lift, carry, push, pull, or move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

Close visual acuity to prepare and analyze data and figures,…