Business Office Manager

Business Office Manager – Escalante, The Lakes Community (Las Vegas, NV)

Frontier Management is seeking an outstanding Business Office Manager to join Escalante at The Lakes community located in Las Vegas, NV. Demonstrated success as a leader in similar settings is required.

$62,000.00/yr - $65,000.00/yr

Position qualifies for a Performance Based Bonus Program! Incentivizes diligent efforts and outcomes, positively impacting the Company by controlling costs, maintaining high resident satisfaction, and reaching high census targets.

• Professionally greets visitors and directs inquiries in a positive, service‑oriented manner.
• Answers phones, accepts appropriate information or messages, and provides backup to receptionist as needed.
• Promotes and maintains positive relations with residents, families, staff, and guests.
• Provides marketing tours and arranges marketing meals, as appropriate.
• Participates in recruiting, interviewing, evaluating and supervising receptionist staff, ensuring adequate staffing and quality service.
• Assists the Executive Director and key department leaders with pre‑employment screening of new hires.
• Receives and distributes mail to appropriate personnel and residents.
• Regularly updates staff bulletin boards, resident bulletin boards, and related communication areas.
• Receives and records monthly rental and other payments, updating the A/R system as needed.
• Updates the A/R system daily with all census changes; move‑ins, move‑outs, transfers, and level‑of‑care changes.
• Monitors and collects all past‑due rents in a timely manner, working with Medicaid case managers, residents, family members, and responsible parties.
• Maintains resident, employee, and other business files.
• Prepares semi‑monthly payroll report for staff and submits hours to the Payroll Department.
• Enters all new employee information, wage changes, address changes, and termination information into the intranet website.
• Communicates with the Staff Accounting as often as necessary to ensure that A/P, A/R, and payroll processes operate smoothly and to resolve any issues in a timely manner.
• Performs other duties as assigned.

• Excellent written and verbal communication skills.
• Basic clerical skills, including typing, filing, light bookkeeping, and computer proficiency; ability to work in an environment with multiple interruptions.
• Conflict resolution skills; ability to resolve disputes effectively and positively.
• A pleasant nature and willingness/desire to work with the elderly.
• Team‑player attitude.
• Good interpersonal skills with all levels of staff, residents, families, and the public.

Medical, dental, vision, life/AD&D, Flexible Spending Account, Short Term Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, and 401(k) plan with competitive match. Additional benefits include a work environment that encourages initiative and respect.

Equal Opportunity Employer / Drug-Free Workplace.