Service Coordinator

Service Coordinator page is loaded## Service Coordinator locations:
Las Vegas, NVtime type:
Full time posted on:
Posted Todayjob requisition :
R109757
**** Patterson isn't just a place to work, it's a partner that cares about your success.
**** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a Tech Edge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.##
** Essential Functions
*** Triages calls and inquiries from customers.
* Assigns and schedules service requests from clients or company personnel.
* Manages resources efficiently and effectively for all scheduled service.
* Monitors service orders assigned to technicians.
* Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
* Reconciles various CRM reports on a monthly basis.
* Works closely with the Branch Procurement Specialist(s) with resource and project planning.
* Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
* Performs other service coordinator duties as assigned.##
** Job Qualifications
*
* Minimum Qualifications:

* Associates degree or higher preferred or 2-5 years equivalent industry experience.
* Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
* Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
* Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
* Possesses strong planning and organizational skills, both written and verbal.
* Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

* 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
* Previous working experience with project or resource coordination.
* Bookkeeping/accounting experience preferred.#LI-NR1

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
* Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
* 401(k) Match Retirement Savings Plan.
* Paid Time Off (PTO).
* Holiday Pay & Floating Holidays.
* Volunteer Time Off (VTO).
* Educational Assistance Program.
* Full Paid Parental and Adoption Leave.
* Life Works (Employee Assistance Program).
* Patterson Perks Program.## ## EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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