Coordinator Contracts

Contract Services Coordinator

With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the coordinator generates and processes vacation ownership agreements and related documents. The coordinator also performs back‑office duties required to complete the contract lifecycle and provides customer service to internal teams.

• Ensure readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule, remaining available to accept submissions/questions in-person or via call through the end of the coordinator’s scheduled shift.
• Prepare, generate, and process vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
• Verify data communicated verbally and entered in various company systems to ensure compliance with company policy.
• Obtain credit card authorizations when needed and accurately process payments for various transactions.
• Retrieve credit reports for applicable sale types when needed.
• Establish and maintain the purchaser’s file per documented standard operating procedures.
• Review signed documents for completeness as needed.
• Ensure that all required documentation is organized and scanned according to documented standard operating procedures.
• Review, sort, and send completed files to corporate office according to documented standard operating procedures.
• Complete assigned daily activities related to opening and closing procedures.
• Coordinate and process contract rescissions/cancellations as needed.
• When requested, participate in and contribute to special projects and other temporary assignments.
• Work closely and maintain a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
• Demonstrate ability to expertly respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
• Exercise flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
• Actively develop skills and knowledge for all Contract Services operations.
• Maintain proficient knowledge and understanding of Contract Services policies and procedures.
• Demonstrate initiative and ability to work independently with minimal direct supervision.
• Complete all required training and compliance courses according to communicated deadlines.
• Carry out all other reasonable requests by management.

• Accurate and efficient computer skills; must be proficient in Microsoft Office.
• Ability to work a varying schedule, including regular weekends and holidays.
• Reliable, strong attention to detail, ability to multitask, thrive in a fast‑paced environment, and strong organizational skills.
• High level of professionalism and ability to effectively lead demanding situations with the highest degree of integrity.
• Strong customer service skills.
• Proficiency in speaking, writing, and reading English.

• 1–3 years of administrative/clerical experience in a professional environment.
• Timeshare/vacation ownership experience.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.