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Senior ITSM & Help Desk Lead — ServiceNow -Touch
Job in
Las Cruces, Dona Ana County, New Mexico, 88005, USA
Listed on 2026-02-28
Listing for:
Edgewater Federal Solutions
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A government contracting firm is seeking a Senior Help Desk Specialist in Albuquerque, NM, to provide multi-channel IT support for a major national laboratory. Responsibilities include troubleshooting hardware and software issues, documenting interactions in the ticketing system, and ensuring high-quality service delivery. Candidates must have an Associate's degree, U.S. citizenship, and 3+ years of relevant experience, with Service Now experience preferred.
Onsite work is required weekly with a potential hybrid model.
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Position Requirements
10+ Years
work experience
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