Patient Service Rep

Qualifications

• Previous experience in a front office or a similar capacity is preferred
• High school diploma or GED equivalent
• Familiarity with Electronic Medical Record (EMR) systems along with basic computer proficiency, including Microsoft Office Suite and internet navigation
• Ability to learn and adhere to HIPAA regulations, ensuring patient privacy rights are respected
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Excellent verbal communication skills; able to speak clearly and persuasively in various situations while listening attentively
• Proficient written communication skills; able to produce clear and grammatically correct written documents
• Team-oriented; willing to support colleagues as needed
• Professional demeanor; able to handle pressure with tact and treat all individuals with respect
• Effective problem-solving skills; capable of promptly identifying and resolving issues
• Commitment to ethical standards and adherence to company policies

• Serve as the initial point of contact for patients arriving at the clinic or calling in
• Greet and check-in patients, ensuring a welcoming atmosphere
• Obtain necessary patient information and assist with form completion
• Schedule and reschedule patient appointments for both initial visits and follow-ups
• Input patient data into the electronic medical record (EMR) system
• Address and respond to patient inquiries regarding billing and payments, and facilitate payment collection
• Screen incoming calls, directing them to the appropriate departments when necessary
• Verify insurance eligibility for patients
• Accept lab drop-offs from patients
• Perform additional tasks as assigned by the management

We are seeking a dedicated Patient Service Representative to join our team, serving as the first point of contact for our patients. Our clinic operates Monday to Friday from 4 PM to 7 PM and on Sundays from 9 AM to 4 PM. We strive to provide exceptional customer service and support to our patients while maintaining a collaborative and professional working environment.

We offer reasonable accommodations for individuals with qualified disabilities and maintain a quiet and low-noise work environment. Join us to make a difference in patient care!