Clinical Manager - Mobile Crisis Team

Families & Youth Innovations Plus (FYI+)

Position: Full-Time

Salary: $80,000 - $96,800 annually (3 levels based on experience and education)

FLSA Status: Salaried/Exempt

Department: Mobile Crisis Services

Job Summary

The Clinical Manager will provide leadership, supervision, and strategic direction for a mobile crisis team delivering comprehensive behavioral health crisis intervention services in alignment with Certified Community Behavioral Health Clinic (CCBHC) guidelines. The Clinical Manager will be reporting to the Director of Clinical Services and will oversee a multidisciplinary team of bachelor's level social workers, peer support workers, and consulting clinicians.

This position is a key role within the agency that provides a responsive, informed, unbiased, affirming, and inclusive approach and menu of services to a very diverse population, including individuals from LGBTQ +, marginalized, underrepresented, and BIPOC communities who have varying life experiences including: substance use and abuse, homelessness, gender variance, traumatization, legal involvement, system involvement, domestic violence, mental health needs, teen pregnancy, varied abilities and learning needs, poverty, etc.

What You'll Do:

Team Leadership and Supervision

• Provide clinical and administrative supervision to mobile crisis team members
• Conduct regular performance evaluations and professional development planning
• Ensure team adherence to CCBHC quality and documentation standards
• Develop and implement team training programs

Clinical Supervision of MC Team Staff

• Review clinical documentation for accuracy, completeness, and compliance
• Conduct case consultations and provide clinical guidance
• Maintain clinical standards and intervention protocols
• Develop and update clinical practice guidelines in partnership with the Director of Clinical Services and CCBHC Director

CCBHC Compliance and Quality Management

• Ensure team's services meet CCBHC comprehensive behavioral health service requirements
• Implement and monitor quality improvement processes
• Track key performance indicators and service delivery metrics
• Participate in continuous quality improvement initiatives

Community and Stakeholder Engagement

• Collaborate with local emergency services, hospitals, law enforcement, and community partners
• Represent the organization in professional networks and community meetings
• Develop and maintain referral pathways and collaborative protocols
• Establish and lead a working community Multidisciplinary team that consists of all community crisis providers to include, ER's, Law Enforcement, Fire Department, area Pscyh Hospitals, Public Schools, other area Behavioral Health Agencies

Operational Management

• Manage team scheduling and resource allocation
• Monitor and manage team budget and resource utilization
• Implement efficient operational workflows
• Support recruitment and onboarding of new team members

Reporting and Documentation

• Prepare comprehensive clinical and operational reports
• Analyze service delivery data to identify trends and improvement opportunities
• Maintain accurate and confidential clinical records
• Support grant reporting and organizational performance measurement

What You Need:

• Master's degree in Social Work, Counseling, Psychology, or related mental health field
• Valid state professional Independent license in behavioral health
• Minimum of 2 years direct experience in mobile crisis services
• Minimum of 1 year in a management or supervisory role (negotiable)
• Experience with trauma-informed care approaches
• Demonstrated leadership in behavioral health crisis interventions
• Ability to work flexible hours, including on-call rotations
• Strong emotional resilience
• Capacity to make rapid, sound clinical judgments
• Excellent stress management skills

Compensation & Benefits:

• Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.
• Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans
• 403(b), PTO, and 14 paid holidays