Library Manager - Support Services

Overview

Plans, coordinates and manages the operations, programs and services of a designated Library unit and staff in accordance with Library goals and objectives; manages and trains staff to provide effective customer service; performs senior-level librarian duties as required. This is a full-time, regular, exempt position graded RX20.

• Plans, prioritizes and assigns the daily operational activities and projects of the assigned unit to ensure compliance with goals and objectives of library services; trains and coaches staff; monitors work, develops staff skills, and evaluates performance; monitors operations and assures that library staff activities are in compliance with all City regulations, policies and safety standards; monitors workflow and the quality of services provided.
• Assures the provision of quality library services, resources, materials and equipment; manages and coordinates City library collections, systems, technology, and services; collaborates with staff regarding the development and implementation of library programs and services to meet the needs of the community; develops and improves library collections, materials, services, and technology; manages library collections through selection, regular weeding, and replacement; performs original cataloging and classification of special materials.
• Provides customer service to library patrons; responds to inquiries and requests for information; explains City programs, procedures and services to citizens and clients; resolves customer service issues and patron complaints; interprets and explains library policies, procedures, rules and regulations to staff and patrons.
• Prepares and reviews statistical and analytical reports of library activities, operations and procedures; gathers and compiles data for reports; updates policies and training programs, and ensures compliance with policies and procedures; performs special research and program development projects as assigned; develops and manages special public relations and marketing projects; serves as library spokesperson for special programs.
• Analyzes circulation operations and service delivery issues, and recommends solutions; evaluates existing programs for effectiveness and recommends new programs or program changes; provides information and interpretation concerning library services, policies and procedures; assists in the development of budget and manages expenditures and monitors budgets.
• Performs a variety of circulation, reference, readers advisory, and/or youth services functions; provides assistance and instruction to library patrons regarding the use of library equipment, computers, databases, catalogs, and the internet.
• Represents the library within the community; attends and participates in a variety of professional, civic, committee, and/or board meetings.
• Maintains expertise in the field of service through participation in applicable educational opportunities.

• Master's Degree in Library Science and five years experience in a public library environment, including supervisory or lead experience; OR a combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
• Knowledge of:
  Principles and practices of public library administration; principles and practices of administrative management, including personnel rules, budgeting, strategic planning and effective employee supervision; techniques and practices for efficient and cost effective management of resources; methods and procedures for developing and maintaining library collections; policies, rules and regulations governing the conduct and safety of library programs and facilities; library classification, cataloging, and acquisition protocols;
  
  techniques and protocols for researching a wide variety of online bibliographic databases; business and personal computers, and specialized software applications;
  City policies and procedures.
• Ability to:
  Define problems and make logical conclusions based on facts; assess and prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective…