Utilities Dispatcher

Position: Utilities Dispatcher I

Monitors and responds to Supervisory Control and Data Acquisition (SCADA) operations and equipment malfunctions of the City's potable water systems to coordinate water systems operational activities with various department personnel and agencies.

Environmental Factors
Work is performed in a standard office environment.
Physical Factors
Light physical demands; mostly desk work, some lifting and carrying of files and reports. Frequent to constant use of various office equipment, a personal computer, and two-way communication device.
Work Situation Factors

Position involves competing demands, performing multiple tasks, working to deadlines, and responding to customer issues. Will also involve shift work, responding to emergency situations, working beyond normal business hours including evenings, weekends, and holidays, and on-call and standby status. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

Meeting

or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

FIRST CONSIDERATION MAY BE GIVEN TO CURRENT CITY OF LAS CRUCES EMPLOYEES WHO MEET ALL THE MINIMUM REQUIREMENTS.

This initial posting will be used to fill a full-time, regular position but may be used to fill other vacancies to include positions that are regular, or contract and may be full-time, or temporary.

Full time;
Regular;
Represented;
Non-Exempt

This position is graded at a BC09

• Performs periodic observation of the video camera monitors overseeing the activities at various locations within the Utilities Department; notifies the appropriate authority of unusual or emergency situations and responds to customer calls and emergency situations.
• Monitors the operation of water plant pumping and treatment equipment from a central computer control center to determine nature of fault alarms, levels and rates of flow, pressure problems, or lockouts; generates work orders, notifies personnel on nature of calls and alarms, and dispatches crews as needed to provide appropriate levels of service.
• Receives and responds to requests for utility line locates from various utilities; processes same day requests; operates base radio and maintains radio contact with mobile units or other fixed station units on an assigned frequency; transmits information to various City locators and other City departments.
• Receives and responds to emergency utility issues to determine the nature of the emergency, takes proper action to address the situation, and notifies appropriate department personnel to investigate and resolve the issues.
• Determines nature of fault alarms, levels and rates of flow, intrusion, pressure problems or lockouts; identifies and determines correct response for each alarm type and dispatches crews as needed.
• Provides communication by various mediums to include utilization of a two-way radio; provides assistance with the operational needs of the Locating and Mapping Section.
• Creates, reviews, maintains, and updates records in various automated systems, formats, and mediums to ensure data integrity and adherence to internal controls, practices, and policies.
• Processes various transactions, prepares, distributes, and tracks information, completes necessary forms and documents as authorized and directed in accordance with established policies and procedures; develops and updates relevant standard operating procedures to maintain current documentation of processes.
• Creates training guides and information sheets and databases for daily dispatch and line locates use; trains and educates dispatchers; assess trainee skills, needs and abilities to perform duties, and creates new training protocol to assist trainees.
• Prepares and presents various special and recurring reports related to inquiries, customer service issues, and departmental functions to meet established deadlines.

High School Diploma, GED and two (2) years of experience performing customer service functions, to include experience in the operation of a two-way communication device and personal…