XTelephone Sales Agent

Overview

4X10 Telephone Sales Agent (4-Days, 40hrs./wk) – Mass Markets

Join to apply for the 4X10 Telephone Sales Agent (4-Days, 40hrs./wk) role at Mass Markets. This position is with MCI, a leading Business Process Outsourcing (BPO) company that delivers tailored solutions for clients, with a focus on customer satisfaction and client success.

Are you a persuasive communicator with a passion for helping others and driving results? We’re seeking Sales Agents to support a variety of outbound and inbound sales programs for leading commercial clients. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and fuel client success. Our industry-leading training will equip you with the tools to thrive in a fast-paced, rewarding environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Engage with customers via inbound and outbound calls with professionalism and enthusiasm
• Understand customer needs and recommend appropriate products or services
• Upsell and cross-sell to existing customers to maximize value
• Research and resolve customer issues using internal systems and team collaboration
• Accurately document customer interactions and manage account details
• Follow scripts, policies, and compliance procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate support teams
• Stay current with program updates through training and team meetings
• Maintain excellent attendance and punctuality

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable, punctual, and self-motivated
• Strong problem-solving and conflict resolution skills
• Customer-focused with empathy and patience
• Ability to multitask and adapt in a fast-paced environment
• Team-oriented with excellent interpersonal skills

Preferred (Not Required)

• 1+ year experience in customer service, sales, technical support, or administrative roles
• Experience in a contact center or government-related work environment

• Starting compensation is based on experience; we offer competitive compensation and benefits to support and reward team members
• Paid Time Off (PTO) and paid holidays
• Incentives and rewards programs with various bonuses and prizes
• Health benefits for full-time employees after eligibility periods; MEC medical plans available
• Retirement savings programs where available
• Disability, life, and supplemental insurance options
• Career growth opportunities and paid training
• Casual dress code and a engaging, collaborative work environment

• Must be authorized to work in the country where the job is based
• Willingness to undergo background/security investigations and drug screening as required

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and services across BPO, contact center customer services, and IT services. MCI operates multiple facilities and brands, employing 10,000+ people with a broad client base.

EEO statement: MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications and MCI does not discriminate on protected characteristics. Reasonable accommodations are provided as required by law.