Entry-Level Financial Services Agent

Entry-Level Financial Services Agent (Full-Time)

Location:

Las Cruces, NM

We are hiring customer service agents to support inbound and outbound customer service projects for Financial Services clients. The role requires working with bank customers to provide product and account information, resolve issues, and answer questions regarding bank processes. Candidates should have excellent communication skills, be highly reliable, and be willing to learn on the job.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Lead fact‑finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to appropriate staff and manager for resolution as needed
• Attend meetings and training, and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow‑up on customer issues
• An aptitude for conflict resolution, problem‑solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi‑task, stay focused, and self‑manage
• Strong team orientation and customer focus
• The ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment
• State or Federal work experience

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Starting compensation is based on experience. The salary range is $45,000.00 – $ per year.

• Paid Time Off and paid holidays
• Incentives & Rewards including cash bonuses and prizes
• Health benefits:
  
  full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days, with a 30‑day MEC option for all employees
• Retirement savings programs, where available
• Disability insurance, short‑term
• Life insurance options
• Supplemental insurance: accident and critical illness coverage
• Career growth opportunities with a focus on internal promotions
• Paid training while earning a paycheck
• Fun, engaging work environment with a team‑oriented culture
• Casual dress code

This job operates in a professional office environment. The employee will primarily sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold objects, and exert force up to 40 pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or…