Account Specialist – Orders Management

** Career Area:
** Sales
* * Compensation Grade:
** 20
*
* Job Description:

**** Your Work Shapes the World at Caterpillar Inc.
** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.
*
* Job Title:

Account Specialist – Orders Management
**** Salary/
** Grade: £30,000 - £36,000 (Dependent Upon Experience)
** Location**:
Larne
** Benefits:
*** 25 days annual leave,
* Up to 10% Bonus
* Contributory pension scheme - Caterpillar will double the employee's contribution Up to 6%
* Contributory share scheme - Caterpillar - will match 50% of the employee's contribution.
* Optional flexible benefits include access to family health and dental care plans, EV car lease, holiday purchase.
** Caterpillar Power & Energy
** The world needs more energy—and at Caterpillar, we make it happen.

Our Power & Energy segment supports customers in oil and gas, power generation, marine and industrial applications, including Cat machines. The product and services portfolio include reciprocating engines, generator sets, gas turbines and turbine-related services, the remanufacturing of Caterpillar engines and components and remanufacturing services for other companies, and product support of on-highway vocational trucks for North America. Power & Energy is also developing the advanced power sources of the future and is working on many solutions to help our customers lower their carbon footprint.

From drilling for oil to transporting natural gas, and from powering cities to fuelling data centres, Caterpillar Power & Energy drives progress across the global energy value chain. Our unmatched portfolio and expertise enable us to deliver reliable solutions for diverse industries and applications.

At Caterpillar Power & Energy, we’re committed to powering the world—today and for generations to come.
** The Opportunity
** An Account Specialist position has arisen within the Order Fulfilment Department.  The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe, Africa and Middle East Region, from order entry through to shipment and delivery.

Based in Larne, Northern Ireland, the Account Specialist will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Marine, Industrial and Oil & Gas business units within Power & Energy.
*
* What You Will Do:

*** Be the key point of contact for dealers and internal business partners
* Analyse and process data related to commercial orders
* Perform multiple tasks efficiently in a fast-paced environment
* Possess understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing
* Monitor and coordinate logistics transportation processes end-to-end (from source facility to destination point)
* Deliver training and guidance to dealer network
* Maintain compliance with export documentation and invoicing standards
* Prepare reports and implement controls
* Ensure timely delivery of products according to set deadlines
* Maintain effective communication and satisfactory service levels with dealers
* Issue miscellaneous debits and credits to dealers
** What

You Will Have:

**** Customer Focus:
** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations n all business decisions and ability to leverage that information creating customized customer solutions.
Level Working Knowledge:
** Decision Making and Critical
** Thinking:
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.  Level Working Knowledge:

** Effective Communications:
** Understanding of effective communication concepts, tools and techniques;…