Assistant Store Manager - Marin

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The Assistant Manager collaborates with the Store Manager to uphold the values and attitudes of the team, provide exceptional customer service, drive metrics, and achieve business goals. The Manager leads a team of Customer Experience Specialists ensuring each customer receives the best experience possible, motivates them to drive supply and demand, ensures operational efficiency, and collaborates with cross‑functional teams to maximize results.

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers.
• Manage day‑to‑day support for Customer Experience Specialists; foster a positive and productive work environment, encouraging teamwork and open communication.
• Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills.
• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The Real Real’s Diversity, Equity, and Inclusion training.
• Lead by example on the sales floor.
• Build brand loyalty by delivering a best‑in‑class customer experience.
• Lead the store team when the Store Manager is not on site; flex between all roles in the store as needed.

• 1+ years experience in store management, preferably in the luxury or fashion industry.
• Experience working with a commissioned sales or retail organization and/or operationally intensive business.
• Comfortability with performing routine employee touch‑bases and performance reviews to support training & development.
• Confidence and ability to strategically manage a sales floor (e.g., scheduling, zoning, coaching).
• Strong customer service orientation, clienteling abilities, floor management, and sales skills.
• Excellent analytical, critical thinking, problem‑solving, and troubleshooting skills.
• Able to multitask and prioritize competing demands.
• Ability to work in a fast‑paced environment and build multiple cross‑functional team relationships.
• Ability to work flexible hours to meet the needs of the business, including holidays, evenings, and weekends.
• Passion for luxury fashion, sustainability, and The Real Real's mission.
• Ability to lead by example to support internal/external customers through education and empowerment.

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail.
• Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided.
• Comfortable with technology and learning multiple software applications to accomplish daily deliverables and teach/support learning processes.

• Employee Stock Purchase Plan
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• More benefits available.

The expected salary range for this role is $65,581.10–$74,949.60. Salary is one component of The Real Real’s total rewards package. Employees may also be eligible for a bonus program, incentive pay, and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. We authenticate items with a rigorous process and support the circular economy with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We provide a safe, reliable platform for consumers and consignors.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We consider qualified applicants for a position regardless of arrest or conviction records. We value diversity and inclusion as vital priorities. Reasonable accommodations may be made for individuals with disabilities.

Physical demands include sitting, using hands, occasionally lifting up to 10 pounds, and other requirements described in detail.