Account Executive

Position Summary:

Hardware manufacture that provides customized, secure solutions for industries including healthcare, retail, transportation, and hospitality, with in-house design, machining, and fabrication.

The Account Executive is responsible for identifying, developing, and closing new business opportunities while maintaining and expanding relationships with existing clients. This role serves as a primary point of contact between the company and its clients, ensuring customer satisfaction, achieving sales targets, and contributing to revenue growth. The Account Executive plays a critical role in understanding client needs and aligning them with the company's solutions and services.

Key Responsibilities:

• Develop and execute strategic plans to achieve sales targets and expand the customer base.
• Identify and qualify new business opportunities through outbound prospecting, networking, and market research.
• Conduct needs assessments and deliver compelling presentations and product demonstrations to potential clients.
• Manage the entire sales cycle from prospecting to close, including proposal development and contract negotiation.
• Maintain strong relationships with existing clients to ensure customer satisfaction, retention, and upselling opportunities.
• Collaborate cross-functionally with Marketing, Operations, and Customer Service teams to ensure seamless client onboarding and support.
• Maintain accurate CRM records, sales forecasts, and activity tracking reports.
• Attend industry events and stay up-to-date on market trends, competitor activities, and product innovations.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2–5 years of B2B sales experience, with a proven track record of meeting or exceeding sales targets.
• Proficiency in CRM software (e.g., Salesforce, Hub Spot).
• Strong communication, negotiation, and presentation skills.
• Self-starter with the ability to work independently and as part of a team.

Preferred Qualifications:

• Experience selling technology, hardware, or solution-based services.
• Familiarity with sales methodologies such as SPIN Selling, Challenger Sale, or Sandler.
• Experience in a startup or fast-growth environment.

Core Competencies:

• Customer Focus
• Results Orientation
• Strategic Thinking
• Relationship Management
• Communication and Influence
• Adaptability and Resilience

Working Conditions:

• Standard office environment or remote flexibility depending on territory.
• Occasional travel required for client meetings, trade shows, or training sessions.

Key Performance Indicators (KPIs):

• Actual v Goal in revenue objectives
• Actual v Goal in new client objectives
• Actual v Goal in new product/service placements
• Actual v Goal in weekly “solutions” presentations
• Actual v Goal in weekly quotes and/or proposals
• Client Retention and Satisfaction Scores
• Sales Pipeline Management and Conversion Rates
• Forecast Accuracy, CRM Utilization, Sales Process Management