Regional Director of Operations- North

Overview

The Director of Regional Operations
- North Florida will support one or more geographic markets (an ecosystem) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations
- North Florida also will work with the group’s integration manager(s) to onboard new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role requires frequent and consistent visits to hospital sites – managing hospital leadership, teams, individuals, and clinical performance within the hospitals within the ecosystem(s).

• People, Team, and Hospital Culture:
  • Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
  • Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development).
  • Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects).
  • Execute team-focused hospital visits that allow staff members to share feedback and concerns.
  • Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives.
• Experience Management (Client Experience, Marketing & Client Relations):
  • The Client and Patient
    
    Experience:
    
    Engage with hospital teams to gain a strong knowledge of the local market.
  • Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
  • Support the promotion of Thrive Pet Healthcare membership plan(s) within the ecosystem.
• The Hospital
  
  Experience:
  
  
  • Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
  • Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem.
• Fiscal Management:
  • Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
  • Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans.
  • Support Thrive Pet Healthcare to drive financial health and sustainability.
• Operational Excellence:
  • Develop, support, and maintain the ecosystem and hospital strategic planning efforts.
  • Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff.
  • Develop proficiency in hospitals’ electronic medical records and human resource tools (Workday) to guide efficiency and workflow optimization.
  • Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations.

• Must be flexible to accommodate the needs of each hospital and capable of and willing to work the hours and times necessary to accomplish the required responsibilities to support the successful growth of each hospital.
• Approachable and available to hospital leadership teams and regional support teams.
• Ability to hold team members accountable to commitments, tasks, and responsibilities.
• Create a clear meeting cadence with hospital teams and able to navigate complex situations.
• Able to employ both high-level strategic vision as well as apply granular tactics to optimize outcomes within the ecosystem.
• Must maintain a growth mindset and translate vision and strategic thinking into measurable action.
• Proactive, not reactive, and able to assess trends with a solution-oriented mindset.
• Well-developed interpersonal skills, skilled and open communicator.
• Passion for pets and their health and well-being.
• Frequent…