Key Account Sales Specialist

Airgas is seeking a strategic and dynamic Key Account Manager to drive service excellence, growth, and retention for our national retail accounts. This role manages high-revenue, nationally visible accounts and serves as the primary liaison between our customers and internal teams. Based primarily in our Largo office—with possible travel for face-to-face meetings—this position requires a proactive leader skilled at navigating complex business models and fostering strong, long-term client relationships.

• Primary Contact: Serve as the single point of contact for assigned strategic national accounts.
• Relationship Management: Cultivate lasting relationships by consistently delivering exceptional service, identifying growth opportunities, and ensuring high retention rates.
• Account Oversight: Maintain comprehensive and up-to-date records including account overviews for presentation, management processes, contacts, and any other associated documentation important for effective functionality of the account.
• Cross-Functional Collaboration: The Key Account Manager is expected to lead on assigned account rollout and closure processes by partnering with internal teams, ensuring seamless implementation and ongoing support.
• Data Analysis: Extract and analyze data from various systems to manage orders, update account information, and identify trends or issues.
• Issue Resolution: Proactively identify recurring issues and collaborate with stakeholders and leadership to implement effective solutions.
• Team Engagement: Work closely with national sales teams, regional leaders, and other stakeholders to maximize account efficiency and uncover new business opportunities.
• Continuous Learning: Engage in ongoing training and professional development initiatives across multiple levels of the organization.

Contract Expertise:
Demonstrated experience in reading, interpreting, and executing contracts/agreements at a strategic level.

Communication:
Excellent verbal and written communication skills, with the ability to lead conference calls and deliver compelling presentations.

Account Management:
Proven ability to manage multiple complex accounts independently.

Relationship Building:
Strong interpersonal skills to build effective relationships with customers, vendors, and internal teams.

Organizational

Skills:

Exceptional time management and multitasking abilities, with a keen attention to detail.

Technical Proficiency:
Advanced Excel skills (including VLOOKUP and Pivot Tables); familiarity with SAP is a plus.

Adaptability: A self-driven, motivated approach with the ability to thrive in a fast-paced, dynamic environment.

Tech Savvy:
Proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, Slides)

• Education:
  
  High School Diploma or Equivalent Work Experience.
• Experience:
  
  5+ years in Account Management or a combination of Customer Service, Account Management, and B2B Sales; previous experience in account administration/management is preferred.