Key Account Manager

Key Account Manager (Open)

Location:

Largo, FL (Retail Solutions) - Management

Airgas is Hiring for a Key Account Manager in Largo, FL

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Recruiter:
Matt McCain /  /

Airgas is seeking a strategic and dynamic Key Account Manager to drive service excellence, growth, and retention for our national retail accounts. This role manages high-revenue, nationally visible accounts and serves as the primary liaison between our customers and internal teams. Based primarily in our Largo office—with possible travel for face-to-face meetings—this position requires a proactive leader skilled at navigating complex business models and fostering strong, long-term client relationships.

• Primary Contact:
  Serve as the single point of contact for assigned strategic national accounts.
• Relationship Management:
  Cultivate lasting relationships by consistently delivering exceptional service, identifying growth opportunities, and ensuring high retention rates.
• Account Oversight:
  Maintain comprehensive and up-to-date records including account overviews for presentation, management processes, contacts, and any other associated documentation important for effective functionality of the account.
• Cross-Functional Collaboration:
  
  The Key Account Manager is expected to lead on assigned account rollout and closure processes by partnering with internal teams, ensuring seamless implementation and ongoing support.
• Data Analysis:
  Extract and analyze data from various systems to manage orders, update account information, and identify trends or issues.
• Issue Resolution:
  Proactively identify recurring issues and collaborate with stakeholders and leadership to implement effective solutions.
• Team Engagement:
  Work closely with national sales teams, regional leaders, and other stakeholders to maximize account efficiency and uncover new business opportunities.
• Continuous Learning:
  Engage in ongoing training and professional development initiatives across multiple levels of the organization.

• Contract Expertise:
  Demonstrated experience in reading, interpreting, and executing contracts/agreements at a strategic level.
• Communication:
  Excellent verbal and written communication skills, with the ability to lead conference calls and deliver compelling presentations.
• Account Management:
  Proven ability to manage multiple complex accounts independently.
• Relationship Building:
  Strong interpersonal skills to build effective relationships with customers, vendors, and internal teams.
• Organizational
  
  Skills:
  
  Exceptional time management and multitasking abilities, with a keen attention to detail.
• Technical Proficiency:
  Advanced Excel skills (including VLOOKUP and Pivot Tables); familiarity with SAP is a plus.
• Adaptability: A self-driven, motivated approach with the ability to thrive in a fast-paced, dynamic environment.
• Tech Savvy:
  Proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, Slides)

• Education:
  
  High School Diploma or Equivalent Work Experience.
• Experience:
  
  5+ years in Account Management or a combination of Customer Service, Account Management, and B2B Sales; previous experience in account administration/management is preferred.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent…