Operations Manager

About the Role

On behalf of our client, a premier international trucking company, we are seeking a high-energy, resilient Operations Manager to lead their Laredo terminal located at Killam Industrial Park
. As the senior leader at this critical cross-border hub, you will oversee day-to-day operations in a manner that exceeds safety, service, and productivity goals.

This is a role for a "proactive" leader who is highly organized and leads by example. You will be responsible for streamlining communication between the terminal and corporate headquarters to ensure seamless execution of international transloads.

• Operational & Yard Oversight: Effectively manage day-to-day inbound/outbound trailer operations and maintain a real-time yard view of loaded and empty trailer inventory.
• Cross-Border Programming: Program all inbound trailers for delivery to freight forwarders using local company drivers.
• Driver Coordination: Assist Logistics and Fleet Managers with coordinating long-haul drivers according to the assigned daily program.
• Staff Development: Supervise and support terminal personnel, ensuring a culture of respect and accountability.
• Safety & Compliance Administration: Coordinate driver alcohol and drug testing per safety department instructions. Notify and obtain documentation for fines, violations, corrective actions, and driver logs.
• Incident Reporting: Provide detailed email reports of any accidents or threats affecting CSA/DOT ratings and C-TPAT to the Maintenance and Safety Director.
• Facility & Maintenance Management: Ensure all facility maintenance meets company standards; report and track issues to ensure timely resolution.
• Operational Backfill: Perform any operational position, including forklift operation or terminal tasks, in the event of personnel absenteeism.
• Performance Tracking: Maintain and complete required performance monitoring and operational/quality reports as directed by management.
• Other duties as assigned.

• Experience: 8+ years of experience in a similar role within the logistics or trucking industry.
• Organizational Mastery: Strong organizational and communication skills to manage a terminal that operates at a high tempo.
• Multitasking Ability: Strong ability to multitask, handling emails, calls, and yard operations simultaneously.
• Cross Functional
  
  Collaboration:
  
  Comfort working with multiple groups within the business, including Maintenance, Safety, and Regional HQ.
• Technical Proficiency: Skilled in McLeod and Samsara software, as well as Microsoft Office.
• Cross Border Expertise: Experience managing transloads and the unique logistics of the Laredo/Mexico freight corridor.
• Resilience: Ability to handle a high-volume workload, including "after-hours emergency calls" and potential weekend on-call duties.
• Physical Adaptability: Comfort working in non-climate-controlled areas like trailer yards and warehouses for several hours.