Taxpayer Compliance Officer ; Regulatory Compliance Officer - Laredo

GENERAL DESCRIPTION

A Regulatory Compliance Officer I (RCO I) is responsible for ensuring compliance with state liquor laws and cigarette tax laws as applied to the importation of alcoholic beverages or cigarettes by persons for personal consumption. Performs entry-level tax enforcement and compliance work. Work involves the assessment and collection of the liquor and cigarette taxes on personal importations of alcoholic beverages and cigarettes by persons.

Work involves the disallowance of alcoholic beverages imported which are in excess of State law, observing and interdicting all illicit alcoholic beverages which are being imported, and identifying all persons who are 21 or younger (minors) attempting to import alcoholic beverages or cigarettes or any intoxicated person who may be attempting to import an alcoholic beverage. Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

• (70%) Collects direct, indirect state taxes, such as franchise taxes, sales and use taxes, alcoholic beverage taxes, and cigarette taxes.
• Ensures compliance with the Texas Alcoholic Beverage Code and Texas Tax General Annotated Code pertaining to importation of alcoholic beverages and cigarettes for personal use.
• Ensures petty cash fund is counted and balanced with $100.00 before every work shift.
• Logs on to the Alcohol Industry Management System (AIMS) with the employee’s user identifier, ensuring that the proper work location is entered into the system.
• Ensures the Point‑of‑Sale system is properly functioning and connected to the local Wi‑Fi or to cellular data.
• Ensures the printer is functional, has paper and is electronically connected to the Point‑of‑Sale system.
• Ensures the credit card reader is properly charged and electronically connected to the Point‑of‑Sale system.
• Spends considerable time outside of the work booth observing and monitoring vehicular and pedestrian traffic to locate persons importing alcoholic beverages and cigarettes.
• Communicates with all customers in a professional and courteous manner and answers all questions asked of the RCO.
• Performs taxation of all alcoholic beverages/cigarettes imported using the agency’s Point‑of‑Sale electronic system and issues a receipt of sale on each transaction of alcoholic beverage containers and/or cigarette packs as required by procedures.
• Complies with all Ports of Entry procedures related to cash and credit card transactions, asking all customers if they would like to pay by credit card.
• Ensures the correct cash is collected and change issued to the customer, and all credit card transactions have processed correctly.
• At the end of the shift, the RCO counts and verifies the petty cash fund. Counts and verifies their daily deposit, enters the data into the POS cash register and closes the cash register.
• Puts the U.S. currency in the deposit envelope and places the deposit envelope into the safe.
• Ensures the work booth is properly secured when they leave.
• (20%) Confiscates, disallows, and destroys alcoholic beverages and cigarettes according to the law and agency policies and procedures.
• Observes for and disallows alcoholic beverages more than the legal amounts, imported illicit products, and identifies minors attempting to import alcohol or intoxicated persons attempting to import.
• Completes and maintains electronic records in the Alcohol Industry Management System (AIMS) related to the disallowance.
• Completes all electronic transactions, forms, reports, in a timely manner and as required by policies and procedures.
• (10%) Performs other related duties as assigned and responsible for the use, control, and storage of all State of Texas equipment issued to the employee.
• Provides exemplary customer service to each customer.
  
  NOTE:
  
  Must be able to pass a criminal background check.

• Graduation from standard senior high school or equivalent.
• Must be at least 21 years of age.
• Must have bilingual speaking skills (English/Spanish).
• Experience in handling cash, sales, record keeping, accounting, or providing exemplary customer service to the public.

• Thirty (30)…