Automotive Customer Care Specialist

Description

Are you a people person with a passion for helping others and a knack for phone conversations? Ready to start a steady, rewarding career in a professional environment with no cold calling, and no high pressure sales tactics?

• Answer inbound phone calls and internet leads from interested customers
• Reach out to warm leads - customers who already inquired with us
• Ask the right questions to uncover customer needs
• Schedule appointments for our sales team
• Follow up with customers after their visit or purchase

This is not a cold calling job. You're responding to real interest from real customers - no hard sells, just meaningful conversations.

You’ll Love This Job If You:

• Enjoy talking to people and building rapport
• Thrive in a structured, fast‑paced environment
• Are comfortable using computers and phone systems
• Can stay organized while juggling multiple tasks
• Want some weekends off and a job that offers stability and growth

• High School diploma or equivalent
• Previous experience in customer service, call center, BDC, or hospitality a plus - but not required
• Strong verbal communication and active listening skills
• Self motivated, goal oriented, and a team player

• $31,200/year base salary + commission
• 40-hour work week - no Sundays, no major holidays
• Full Benefits:
  Health, Dental, Vision, 401K, Paid Vacation, Disability & Life Insurance
• Opportunity for growth within dealership group
• Paid training
• Clean, comfortable work environment
• Recognition programs and team‑based culture