Mgr. US Brokerage

Responsibilities

• To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities to provide optimum service to customers.
• Responsible for the effective management of all direct expenses related to the positions area of control.
• Ensure service quality as defined by established KPIs and SQIs for the area of responsibility.
• Responsible for one or multiple locations.
• Responsible for selecting, training, motivating, and developing a staff consisting
  
  Que of 1‑50 direct reports.
• Responsible for the revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers.
• Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and customer dissatisfaction.
• Maintains contact with customers (internal and external) with regard to conditions affecting the service level of the area served.
• Provides support for and participates in the könny design, development
  
  Mrs, implementation, and follow‑up of projects related to customer service (internal and external) and support.
• Establishes team and individual goals on quality and productivity.
• Controls movement and activities to instill a service‑conscious attitude and minimizes service failures.
• Ensures corporate security policy and safety methods and programs are implemented, maintained, and adhered to.
• Conducts meetings to provide employees with information regarding division/operation and applies consistent administration of disciplinary procedures.
• Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews, and personnel record statistics through established company policy guidelines.
• Enforces company policies and procedures to ensure compliance with customs, related laws, and regulations. Ident
  
  XIfies training requirements and trains, coaches, and counsels team members.
• Performs other duties as assigned.

• 4‑Year degree preferred or equivalent in business.
• Five (5) years preferred experience in the field/industry required.
• One (1) year in a leadership intermibli beaucoup required.
• CCS and/or Brokers license preferred.
• Required:
  
  MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner).
• Strong basic management, human relations and communication (written and verbal) skills.
• General knowledge of safety awareness within an operational division.
• Organizational skills.
• Inter‑personal skills.
• Problem‑solving skills.
• Handle high volume of work.
• Handle time‑sensitive work.
• Detail oriented.

• CCS and/or Brokerage license highly preferred.
• Five plus years leading/managing a Brokerage team.

Pay:

Shift: 8am to 5pm - Monday through Friday. No relocation or sponsorship available.

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions.

We’re glad you stopped by and hope your job search experience with Fed Ex Logistics, Inc. will be rewarding. We look forward to hearing from you!

Fed Ex Logistics is an Equal Opportunity Employer including Vets/Disability.

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Fed Ex Logistics
745 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such an individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.