General Manager III - LRD

The General Manager oversees all aspects of the private aviation terminal (PAT) focusing on operational excellence and creating exceptional guest experiences. This leadership role offers the opportunity to drive meaningful impact every day by serving as a culture champion and as a role model for Signature’s values of Be One Team, Deliver Safety and Excellence, Shape the Future, and Lead with Trust.

Whether coordinating ramp operations, guest services, or team performance, the General Manager ensures every aspect of the PAT runs smoothly.

This role requires flexibility with scheduling that may include nights, holidays, and weekends. Working onsite is required and essential to foster a strong team environment. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.

• Bachelor’s Degree from a four-year college or university or five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience in managing a team is required.
• Trained and approved to perform required operational certifications (e.g., towing, deicing) as required by base-specific operations is preferred. The ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aircraft fuel.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license.

• Leadership
  
  Skills:
  
  Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language
  
  Skills:
  
  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports, personnel documents and correspondence.
• Financial
  
  Skills:
  
  Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
• Math
  
  Skills:
  
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Communication
  
  Skills:
  
  Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
• Physical Ability:
  Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
• Critical Thinking / Reasoning Ability:
  Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
• Interpersonal
  
  Skills:
  
  Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
• Multitasking:
  Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
• Computer
  
  Skills:
  
  Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook) and ability to learn company software.
• Task Management:
  Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature’s training programs.

Essential Duties and Responsibilities:
(Other duties may be assigned)

• Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
• Develop an understanding of the market, including growth…