Laredo, TX - Desktop Support Technician II

Technician is required to work on the following retail specific devices :

• Cash Register display / drawer / keyboard
• Debit pin pad
• Barcode Hand Scanner
• Integrated Payment Terminal
• Scanners
• POS controller
• Coin dispenser
• Price verifiers
• Thermal Printers (Zebra / Epson)
• iOS Devices and Peripherals

Additional types of Support to be provided onsite :

• Rack & Stack
• Cable Management
• Routers
• Firewalls
• Upgrades & Replacements
• VMWare
• WAP
• SD-WAN
• AVDE
• RFID

• Regular Maintenance of Equipment
• Cleaning of devices
• Inventory
• AVDE
• Pending Incidents & Tasks

• Smart Hands Support
• Routine Maintenance
• Basic Troubleshooting
• LCD / Plasma Monitors
• In Store Display repairs
• Audio / Music on Hold

Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)

Barcode scanners, label printers, signature pads, etc.

Ensuring systems are up at opening, and properly shut down or backed up at closing.

Rebooting, replacing parts, or reporting faults.

Support for handheld scanners, tablets used for stock checks.

First-level diagnosis if store devices can't connect to the wireless network.

Ensuring printers for receipts, reports, or labels function correctly.