Retire Senior Expert; HR processes

Job Description Summary

As a Senior Expert, you will play a pivotal role in supporting the development and enhancement of People & Organization (HR) processes, principles, and guidelines for a select client group. Your responsibilities will include coordinating data analysis and evaluation to ensure the effective implementation and maintenance of processes, services, and continuous improvement initiatives within the scope. You will collaborate closely with various stakeholders to drive innovation, optimize efficiency, and foster a culture of excellence.

Location:

México, CDMX
#LI-Hybrid

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

• Customer experience: ensure all actions related to creating a positive impact and experience for customers.
• Operational excellence: ensure adherence to indicators related to operational excellence and influencing the extended team to comply with expectations.
• Project Leadership:
  Leading and managing projects or work streams within their area of expertise ensuring adherence to timelines and overall expectations.
• Data Analysis and Problem Solving:
  Interpreting complex sets of data and using that information to guide decision-making, identifying and mitigating risks.
• Technical
  
  Skills:
  
  Deep knowledge of processes in scope, ensuring accurate documentation of processes and guidelines for operation, required tools and systems expertise.
• Risk Management:
  
  Identifying potential issues with projects or clients and understanding the consequences of certain actions to anticipate preventing actions.
• Agile and tech savvy:
  Understanding software development, and creating effective tools and solutions based on client goals and needs.
• Stakeholder management: being the point of contact for critical stakeholders related to the process in scope and PLC partners to resolve conflicts and influence decisions.
• Quality Assurance:
  Leading quality assurance activities, including validation, mass requirements, NFCM controls and point of contact for audits.
• Continuous Improvement:
  Engaging in continuous improvement initiatives and modernization of processes, ensuring deployment and change mgmt. Data Analysis: interpreting complex sets of data and using that information to guide decision-making.

• Professional
  
  Experience:
  
  3-5 years in relevant markets (USA, MX,  ) and/or regional (multi-country) / global scope. Shared services center experience (in roles similar or equivalent to: Expert, System / Process Subject Matter Expert).
• Education:
  
  Bachelor's degree in Human Resources, Communications, Business Administration, or a related field.
• Languages:
  
  Full professional proficiency in both English and Spanish, with strong written and verbal communication skills.
• Skills:
  
  Highly Organized, action-oriented, Problem solver.
• Experience working with Workday, SAP and/or HR Core.

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), HR Operations, HR Service Delivery, Human Resource Management System, Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm