Medical Office Assistant II; A262922-1 Immunization

Health Department

Provides front and back office support services for the Health Department clinics in primary care, early detection services (Buena Vida), and disease control services; coordinates and prepares for any clinic circumstances that may arise, such inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies, City employee wellness, private physicians, other mid-level providers for patient, and allied health services; assists in nursing and allied health care.

• Provides healthcare and educational services for City residents by supporting vaccine administration, prenatal care, and other healthcare programs.
• Conducts home or telehealth visits, maintains patient documentation, and leads clerks and other medical staff operations.
• Provides medical, allied nursing, and patient front and back-office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy, immunizations, and screening services).
• Organizes and maintains record keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records.
• Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and allied nursing care.
• Assists in clean‑up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies.
• Assists in ordering and restocking clinic supplies.
• Assists with medical records.
• Reports pertinent patient observations to nurse.
• Contributes to program planning and evaluation.
• Reviews patient registration cards and charts regularly.
• Works cooperatively with sponsoring agency regarding the financial identification and follow‑up of the patients in the Center.
• Participates in patient care conferences.
• Assists in evaluating patient care and effectiveness of program operations.
• Requests and returns charts to medical records.
• Performs errands requested by clinic personnel.
• Assists in maintaining good communication between staff, visitors, and other business contacts.
• Must follow all rules of telephone courtesy in all telephone communications.
• Performs other duties as assigned.

Knowledge of

• Front and back‑office clinic support in primary care (registration, billing, cash handling, medical and nursing assistance, vital signs, lab work, immunizations, and phlebotomy).
• Good customer service practices, public relations, and educational background in the medical office field (patient care, medical assistance, patient follow‑up, insurances, etc.).
• Ability to maintain good planning and organizational skills.

• Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
• Ability to speak before public groups and make presentations.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
• Ability to perform other duties as assigned.

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Frequent exposure to unpleasant environmental conditions and/or hazards.…