Learning Support Specialist II

* Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies.
* Provides triage instructions using a variety of communications systems.
* Assists in the testing of new applications and system configurations.
* Assists in the research and development of new solutions to enrich and supplement instruction.
* Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials.
* ** Education** – Bachelor’s degree in a related field
* ** Experience** – Two years of related experience.
* Advanced degree in the related field of support
* Experience in tutoring, teaching, working with college students
* Experience working with at-risk adults
* Experience working with freshmen through senior
* Experience in clinical practices for related majors
* Multitask and work cooperatively with others.
* Excellent customer service and time management skills.
* Strong verbal and written communication skills.
* Strong interpersonal and organizational skills.
* Present information clearly and concisely.
* Work independently and as part of a team.
** INSTRUCTIONS TO APPLICANT:
** During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application.
** You will not be able to make changes or add additional documents once you “Submit” the application materials**.  The software does not allow you to “Save” your application and return to complete the process at a later time.  The page *"My Experience*" has an area provided under Resume/CV to drop or upload files. Be sure to include:

The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS.The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee.

Each member institution provides equal opportunity and access to all students, employees and prospective employees.
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