Customer Service Representative; Enthusiast; On-Site

Job Title:

Customer Service Representative (Travel Enthusiast) (On-Site)

The Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer’s needs and preferences.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques.
• Research travel rates, destinations, options, accommodations, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems.
• Read legal scripts verbatim while maintaining quality standards.
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers.
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)
• Empathy
• Experience in Customer Service not required, but encouraged
• Proficiency in fast-paced multi-tasking environment
• Eagerness to learn new technologies
• Bilingual not required, but encouraged to apply.
• Must reside in the United States or have a valid U.S. address for residence

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $15- $16/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement…