Customer Service Representative
Listed on 2026-01-12
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Title: Customer Service Representative
Location: Laredo, TX
Job Type: Contract
Max Pay Rate: $17/hr
Schedule: Monday–Friday | 9:00 AM – 6:00 PM
As a Customer Service Representative
, you will play a key role in delivering an excellent customer experience by supporting customers, business partners, and drivers. You will help ensure deliveries stay on track, issues are resolved efficiently, and customers remain informed throughout the process.
This is a fast-paced, customer-facing role requiring strong communication, multitasking, and problem-solving skills.
Key Responsibilities- Assist customers and business partners via phone and email
- Handle customer complaints professionally and calmly
- Diagnose, assess, and resolve service issues
- Monitor delivery routes and progress
- Scan haul‑away pods and verify stamps
- Process delivery order changes and cancellations
- Maintain accurate documentation and follow‑up
- Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong communication and customer service skills
- Ability to multitask and manage priorities effectively
- Ability to work under pressure while maintaining service quality
- High school diploma or equivalent
- 1+ year of customer service or call center experience
- Experience supporting logistics, delivery, or operations teams
You’ll be supported by a collaborative team focused on fast‑paced execution and customer satisfaction. This role offers opportunities to grow and gain valuable experience in customer operations.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).