Customer Service Representative

Job Title:

- Customer Service Representative

Location:

- Laredo TX 78045
Pay rate:

- $16/hr on W2
- Weekly Payout
SHIFT DETAILS:

Monday - Friday from 9 AM to 6 PM
Duration: 3 months contract to hire, possibility of extension or conversion

*** Manager Comments on Role:
Previous experience in logistics
Job Description:
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes

• Scan haul-away pods and verify stamps

• Process changes or cancellations to delivery orders

What you’ll need to excel:
At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• Strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.