Quality Control and Warranty Specialist

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas.

Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes.

Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, and when you choose to work with us, you are part of a passionate and high‑performing team!

You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

• Competitive Compensation including Bonus & Profit‑Sharing Programs
• Health Care - Medical/Dental/Visio??n/Prescription?? Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)

As the Quality Control and Warranty Specialist at Rhodes, you are responsible for conducting home inspections, managing warranty requests, and ensuring every Esperanza Home meets our quality standards before and after closing. Through detailed inspections, responsive service, and a commitment to excellence, you ensure every Esperanza Home reflects our high standards and delivers peace of mind to our homeowners. Reporting to the Director Customer Care and part of the Operations Team, you play a vital role in providing an excellent customer experience while supporting our purpose of creating beautifully engaging communities.

• Warranty Request Cycle-Time – 14 Days or Less (Individual)
• Warranty Request Aging Average – 14 Days or Less (Individual)
• Average Customer Satisfaction - NPS (Warranty)
• Average Home Cycle Time (Operations)
• Average Total # of Variances (Operations)

• Perform internal inspections throughout the build of each home, per schedule, to ensure adherence to Esperanza Homes’ quality standards
• Foundation Audit
• Frame Audit
• QC Final
• QC Sign-Off
• Complete schedule audits as requested by Manager
• Maintain strong knowledge of Esperanza Homes’ Scopes of Work, quality standards, and local building codes
• Work independently with effective time management to complete all required inspections on schedule

• Possess the knowledge to educate customers on homeowner maintenance during the 30-Day Visit
• Must possess demonstrated knowledge of new home construction process, scheduling and cost control procedures
• Responsible for accurate and timely approval of payments to all trade partners and vendors through the online portal
• Work independently with effective time management to complete all customer appointments per schedule.
• Responsible for Warranty Emergency Line one weekend per month
• Evaluate minor repairs (e.g., door or cabinet adjustments) and discuss whether they can be completed internally or require trade partner support
• Demonstrate an understanding of the Esperanza Homes Warranty Program and Homeowner Maintenance requirements
• Build and maintain positive trade partner & vendor relations
• Provide regular feedback to Director of Customer Care on Trade Partners & Vendors to ensure we are retaining the best
• Ensure adherence to our standard procedures and scopes of…