NSF Clerk

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hire talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.

We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Part time

This is an in-office position.

Department: 1120 Quality Control

Job Summary: The NSF Processing clerk is responsible for the overall processing of NSF decision made by the bank officers/branch managers for all Texas markets. The must also contact and follow up with liaisons and officers/managers as needed to ensure timely completion of all NSF lists.

Job Description:

• Assist with on the job training/cross training of employees
• Identify and upscale high priority or out of ordinary situations/requests and handle them accordingly
• Knowledge of bank products and services
• Handle phone calls from the branches using proper service etiquette and active listening to ensure quality service

• Ability to work under pressure and meet deadlines as assigned
• Ability to utilize multiple computer applications/ programs efficiently
• Ability to provide detailed instructions over the phone
• Self-starter that works well in a group environment

• High School Diploma or GED equivalent
• Computer literate and have some working knowledge of Microsoft Office
• Effective English verbal and written communication skills, Bilingual Spanish is a plus
• Able to work required schedule
• Able to meet end enforce deadlines
• At least 1 year of working experience, customer service experience preferred