Customer Operations Leader

Overview

Recreation Customer Operations Leader. Final date to receive applications:
Open Until Filled. Salary: $13.65-$17.47 per hour. Must be available early morning, afternoons or evenings and weekends. Part-Time, Non-Benefitted. The Customer Operations Leader is a supervisory position responsible for guiding fellow part-time staff, overseeing front desk and facility operations, and ensuring a safe, clean, and welcoming environment at the Laramie Community Recreation Center. A strong emphasis is placed on maintaining exceptional cleaning standards, modeling best practices, and ensuring accountability across shifts.

This role operates independently and reports directly to full-time Recreation Supervisors.

• Deliver outstanding customer service in-person and over the phone.
• Provide supervisory support to part-time staff, including training, direction, and on-shift leadership.
• Open and close the facility, ensuring all areas are clean, functional, and ready for public use.
• Personally perform and rigorously inspect daily cleaning tasks, including restrooms, locker rooms, fitness spaces, and public areas.
• Delegate and follow up on cleaning assignments, ensuring all staff meet high standards of cleanliness and presentation.
• Coordinate and participate in the setup and teardown for scheduled programs, rentals, and events.
• Support front desk operations using recreation management software for registrations, payments, reservations, and inquiries.
• Monitor patron behavior, uphold safety protocols, and enforce facility rules consistently and respectfully.
• Communicate and document facility concerns, maintenance issues, and customer feedback to supervisors.

• A combination of the following experience and training, or the equivalent of, would be qualifying:
  Demonstrated ability to lead and motivate staff, provide clear direction, and hold others accountable.
• Excellent customer service and communication skills, both verbal and written.
• Extensive knowledge of facility cleaning methods and experience using light equipment (vacuums, electric mops, etc.).
• Willingness to regularly complete and supervise deep-cleaning tasks in high-traffic and high-use areas.
• Strong organizational skills and a dependable, proactive work ethic.
• Ability to work independently and effectively in a dynamic, team-oriented environment.
• Competence in using computers for scheduling, registration, and customer service tasks.
• Availability during early mornings, evenings, and weekends.
• CPR/AED and First Aid Certification (training provided).

• High school diploma or equivalent.
• Prior supervisory or team lead experience in recreation, hospitality, or facilities.
• Understanding of risks and safety precautions in recreational environments.
• Experience working with diverse community groups, including youth, seniors, and special interest populations.
• Ability to foster positivity and enthusiasm among staff and patrons alike.

• Ability to sit, kneel, squat, twist, climb, and lift up to 50 lbs; occasional pushing/pulling up to 100 lbs.
• Ability to remain on feet for extended periods and walk significant distances throughout the shift (up to 20,000 steps/day).
• Frequent exposure to noise, cleaning products, dust, chemicals, and bodily fluids.
• Work may include indoor/outdoor environments, confined spaces, and varied physical activity.

All offers of employment are contingent on a background check, drug screening, and driver license verification.

The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.