Patient Services Manager - IMG

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world‑class care to our community. At Ivinson we offer a competitive total rewards package including full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work‑life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.

• Supervise appointment scheduling processes across all specialties to maximize provider efficiency and minimize patient wait times.
• Ensure scheduling protocols are followed (e.g., appointment types, follow‑ups, new patients).
• Monitor provider schedules daily to adjust for cancellations, add‑ons, and over bookings.
• Oversee patient check‑in and check‑out processes to ensure accuracy in registration, insurance verification, and copay collection.
• Ensure front desk staff greet patients professionally and maintain high service standards.
• Handle escalated patient service issues and feedback with a solution‑oriented approach.
• Hire, train, and supervise front office and prior authorization staff.
• Lead performance evaluations, employee rounding, team development, conflict resolution ongoing compliance training of staff.
• Conduct staff meetings and training to promote team engagement and quality care standards.
• Monitor and improve patient satisfaction by optimizing wait times, ensuring courteous service, and addressing patient concerns promptly.
• Ensure compliance with HIPAA and other patient privacy and safety regulations.
• Manage the prior authorization process for procedures, imaging, and referrals across all specialties.
• Ensure timely completion of authorizations to avoid delays in patient care.
• Maintain appropriate staffing levels and manage staff schedules and coverage.
• Other duties as assigned.
• High school diploma or equivalent required; relevant experience may substitute for degree.
• Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.

E X P E R I E N C E

• Minimum 1–3 years of experience in a medical office setting.
• At least 2 years in a supervisory or management role in a healthcare environment.
• Familiarity with prior authorization processes and multi‑specialty clinic operations.

C R E D E N T I A L S

• N/A
• Identify bottlenecks in scheduling and patient intake; implement workflow improvements.
• Ensure compliance with HIPAA, insurance guidelines, and clinic policies.
• Collaborate with clinical and billing teams to ensure smooth end‑to‑end patient encounters.
• Monitor and report on key operational metrics (e.g., no‑show rates, patient wait times, authorization turnaround times).
• Coordinate regularly with providers and department heads to align operational support with clinical needs.
• Strong leadership and team‑building abilities.
• Excellent organizational and multitasking skills.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of insurance requirements, prior auth procedures, and front office workflows.
• Effective written and verbal communication.
• Operational efficiency.
• Problem‑solving and adaptability.
• Staff development and accountability.
• Fast‑paced clinic environment involving regular interaction with patients, administrative staff, providers, and insurance companies.
• Mostly office‑based; occasional extended hours during peak periods or system rollouts.

Our competitive and comprehensive total rewards package includes:

For benefits eligible employees:

• Medical, dental, and vision insurance
• Paid time off: take the time you need to recharge
• Retirement plans, including 403(b) matching
• Employer‑paid life and long‑term disability insurance:
  Peace of mind for you and your family

For all employees:

• Yearly work anniversary pay increases
• Education Reimbursement; up to $2,500 annually
• Retirement plan participation
• Free certification classes: enhance your skills at no cost to you
• Health and Wellness discounts at local gyms
• Discounts at select mobile networks, local vendors, and Elitch Gardens
• Mental Health: 6 free confidential, in‑person counseling sessions offered by…