Client Care Manager

Leading Home Care, the leading Home and Community-Based Services (HCBS) provider for Medicaid waiver services in Louisiana, is expanding its state-wide footprint and opening a new office in LaPlace, LA. We are looking for an eager, talented and compassionate
Client Care Manager
to lead this new team.

NOTE:This position will require daily commute to one of our established regional offices for training during the first 2 months of employment (Thibodaux, Hammond, or Baton Rouge). Following training, the Client Care Manager will work out of the new LaPlace office. Commute time & mileage will be paid.

The successful candidate will:

• Have compassion and eagerness to serve elderly and disabled individuals
• Exhibit flexibility, drive, and willingness to solve problems
• Display clear and tactful communication skills
• Remain calm and organized when faced with challenges

HCBS companies provide opportunities for Medicaid beneficiaries to receive home care services in their home rather than in institutions or nursing homes. These programs serve a variety of population groups including elderly, Veterans with VA benefits, and people with intellectual or developmental disabilities, physical disabilities or other illnesses.

As a
Client Care Manager
, you will directly impact our mission by managing care for the clients on your caseload. Please review the job description below and visit our website at  for more information about Leading Home Care's mission.

• Manage care for clients who receive in-home personal care services
• Create & update person-centered Care Plans
• Ensure care plans are carried out by Caregivers and that clients' health and well-being are maintained
• Supervise, train, evaluate, and provide direction to Caregivers in regards to all aspects of client care
• Communicate frequently with clients, families, and other affiliates to answer questions, resolve issues, and ensure satisfaction with services
• Travel to clients' homes for meetings and visits quarterly, annually, and as needed.
• Properly document all client communications, care plan or medical changes, visit notes, or incidents.
• Maintain digital & paper records for each client
• Coordinate with Director, Staffing Coordinator, and HR on a regular basis to discuss any needs or issues regarding clients or employees
• Participate in after hours on-call rotation and serve as backup staff working in-home with clients as needed
• Comply with all program guidelines and meet requirements established by LDH, Medicaid, and LHCL.
• Promote LHCL in the local community and build relationships with external stakeholders
• Model the LHCL Mission, Values, & Leadership Behaviors
• Additional tasks related to Client Care as needed

• Bachelor's degree required, preferably in Human Services or related field
• 4 years' experience preferred (home care industry, case management, working with elderly/disabled, or other related experience)
• Strong management, communication and organization skills
• Must satisfactorily pass all required and applicable State & Federal eligibility verifications including background, driver's license, and other required screenings
• Basic computer skills including Microsoft Office, Word, and Excel
• Able to operate office equipment
• Basic addition/subtraction and general analytical skills
• Valid driver's license, auto insurance, and reliable transportation
• Must be able to read, write, and follow instructions in English
• Physical requirements include stooping, kneeling, reaching, standing, walking, and climbing stairs. Must be able to occasionally lift up to 50lbs (carrying files/boxes, assisting with client lifts/transfers, etc.)

Office hours are 8:30 a.m.

- 4:30 p.m. Monday through Thursday and 8:30 a.m.

- 2:00 p.m. Friday.

LHCL offers competitive pay and excellent benefits to include:
Major Medical, Sick and Vacation leave, 401k, AD&D Life Insurance Policy, and much more!