Clinical Administrative Coordinator

Clinical Administrative Coordinator

This position is onsite. Our office is located at 501 Rue De Sante, Suite 5, Laplace, LA, 70068.

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
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• Improve health care quality and increase likelihood of desired health outcomes.
• Welcome and greet members and guests in a professional service manner.
• Provide education and clarification on the HIPAA and Consent to Treat documents.
• Obtain signature on consents and attestations from Member and / or authorized representative and appropriately file and / or scan documents in the Member's Medical Record.
• Receive and place outbound calls via a Cisco Agent Queue and schedule across all covered markets and Telehealth.
• Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.).
• Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record.
• Ensure that all schedules are closed at the end of the day with no pending appointments.
• Support health information technology (HIT) in health care quality improvement.
• Participate in ongoing training to ensure the records are accurate and secure.
• Follow corporate instruction based on Federal and State guidance related to health information documentation and security.
• Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes.
• Review and update Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s)).

• High School Diploma / GED or equivalent years of work experience.
• Must be 18 years of age OR older.
• 6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor.
• Experience with Microsoft Word (ability to open, create, edit, save, and send documents).
• Experience with Microsoft Excel (ability to open, create, edit, save, and send spreadsheets).
• Experience with Microsoft Outlook (ability to open, create, edit emails).
• Ability to travel up to 10% of the time (Domestic).
• Ability to work at 501 Rue De Sante, Suite 5, Laplace, LA, 70068.
• Ability to work is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:45 AM - 4:45 PM CST from Monday - Thursday and 8:00 AM - 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime or weekends.

• 2+ years of experience in a medical office or healthcare setting.
• Experience in a call center environment.
• Experience working in a metric-based environment.
• Bilingual fluency in English and Spanish.

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments).
• Exceptional attention to detail.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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