Customer Service​/Sales

Overview

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Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet customers and determine their needs; provide product information and assistance to help customers select suitable items and complete purchases.
• Learn product information using company tools and resources; explain features and benefits to drive sales of entire projects.
• Greet, qualify, recommend and close sales with customers in their department; handle basics in adjacent departments as needed.
• Maintain in-stock condition of assigned areas; ensure areas are clean, shop-able, and safe.
• Follow all safety policies and standards; complete required safety training; promptly correct hazards or report unsafe conditions to the Manager on Duty.
• Collaborate with the Department Supervisor and other department associates, and coordinate with other departments as required.
• Familiarize with store departments including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

• Qualifications are not specified in the listing.

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