Manager - Software Engineering

General information

# 21721

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog h.

Responsible for managing the results of software development teams, to ensure software solutions are built according to company standards and are compliant with business requirements. Reviews and evaluates the performance of the development teams and of the individuals on the teams. Ultimately accountable for project deliverables, budgets, schedules and quality. Serves as the primary interface with IT and business partners on software development projects.

This position will report to a Director of Software Development and may have responsibility for directly managing one or more development resources.

The ideal candidate will possess technical leadership experience on the Salesforce Service cloud platform and is passionate about delivering quality user experience to millions of Ally customers across delivery channels and lines of business. Candidates should have experience working in the Customer Care/Contact Center space and possess attention to detail and a track record of flawless execution.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Partner with business, UX design and back‑end API teams to stand up contact center capabilities across delivery channels of voice, chat, SMS, and push notifications.
• Guide development teams to review business requirements, design documents, test plans/test cases.
• Partner with architecture and external development teams to design technical solutions.
• Lead the development and deployment of new features with your team.
• Recommend optimizations for improved efficiency and speed to market for new alerting capabilities.
• Enforce performance & code quality standards through peer code reviews and automated testing.
• Assist with hiring, onboarding and mentoring of new developers for your team.

Minimum Qualifications:

• 7+ years of relevant experience or equivalent combination of education and experience.
• High School Diploma or GED equivalent.

Preferred Qualifications:

• 5+ years of Salesforce experience.
• Bachelor's degree in Computer Science, Software Engineering, or other related discipline preferred.
• 5+ years of experience with Service Cloud, Data Cloud, Agentforce, Financial Services Cloud, Experience Cloud, etc.
• 3+ years of experience with custom development within Salesforce and integrations with other applications.
• 2+ years of experience with solution designing and User Experience for digital and contact center agents.
• 2+ years of experience managing small to large Salesforce engineering teams.
• Ability to supervise staff and make personnel decisions.
• Ability to manage multiple complex software development projects.
• Ability to articulate the company's business requirements and objectives and translate those into software development solutions.
• Ability to effectively communicate software development…