Sr. Relationship Manager

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Sr. Relationship Manager is an individual contributor role within Customer Success, working in close partnership with the Enterprise Sales organization. This role focuses on managing existing named Enterprise accounts, driving retention, and supporting long term customer growth.

In 2026, this position will provide temporary coverage for Enterprise accounts across Latin America. Because of this regional responsibility, bilingual fluency in Spanish and English is required. The role requires the ability to lead executive conversations, conduct business reviews, manage renewals, and drive value realization in Spanish, while collaborating cross functionally in English.

Beginning in 2027, the role will transition to managing assigned Enterprise accounts within the United States. The ideal candidate is adaptable, culturally fluent, and excited to support customers across regions while building long term strategic relationships.

This individual must demonstrate proven success in Account Management with a strong understanding of SaaS retention strategy. The role requires actively managing Enterprise customers throughout the lifecycle of their Alteryx deployment, driving retention through proactive outreach, quarterly business reviews aligned to customer success plans, accurate forecasting, and strategic renewal execution.

• Manage large Enterprise accounts from onboarding through the full customer lifecycle
• Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required
• Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention
• Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization
• Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals
• Articulate business value and ROI to executive stakeholders, including C suite leadership
• Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships
• Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals
• Accurately forecast projected revenue attainment to sales leadership on a weekly basis
• Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies
• Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations
• Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews
• Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies
• Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long term growth
• Leverage trusted advisor relationships to identify upsell and cross sell opportunities within each account
• Contribute thought leadership and best practices to the broader Customer Success and Renewals organization

• Bilingual fluency in Spanish and English, both written and verbal required
• Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
• 2 or more years of SaaS industry experience
• Proven expertise in SaaS retention strategy and value driven sales methodology
• Strong…