Customer Accounts Advisor

Join to apply for the Customer Accounts Advisor role at The Aaron's Company, Inc.

We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry, known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it’s a career with purpose.

The hourly range for this position is $14.25 to $15.00. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by explaining lease benefits and ensuring 100% satisfaction. You build relationships over the phone and face‑to‑face to bring customers one step closer to ownership.

Customer Account Advisors connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations. Strong multitasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, you share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

• Attainment and upkeep of customers’ accounts, including maintaining updated information in the store computer system and documenting all payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 AM to 9 PM.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Benefits vary based on FT and PT employment status.

Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact