Manager of Credentialing Market Enablement

Overview

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Title:
Manager of Credentialing Market Enablement

Location:
Remote (Grand Rapids, Michigan)

Why Join Howden US?

At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

• You’ll Own It
  With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

• You’ll Be Empowered
  We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

• You’ll Be Part of Something Bigger
  Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The Manager of Credentialing & Market Enablement is responsible for leading the carrier onboarding and management function for Howden US, ensuring that new and existing carrier relationships are established, maintained, and optimized with accuracy, timeliness, and regulatory compliance. This role sets strategic direction and governance standards for carrier setup, contract negotiation, market access, and risk/compliance screening. The Head of Carrier Management partners closely with operational leaders, technology teams, and client service executives to drive process efficiency, automation, and exceptional client experience at scale.

You will oversee a team of managers and analysts, providing leadership, coaching, and guidance to ensure consistency, quality, and continuous improvement across all business units.

Enterprise Strategy & Governance

• Define and execute the shared service strategy for carrier onboarding and management across all business units.

• Establish governance frameworks, SLAs, and performance metrics to ensure efficiency, consistency, and compliance.

• Partner with operational and functional leaders to align carrier management delivery with enterprise objectives and service standards.

• Develop policies, controls, and audit-ready procedures that ensure compliance with regulatory, carrier, and client requirements.

Carrier Onboarding & Relationship Management

• Oversee end-to-end onboarding of carriers, intermediaries, MGAs/MGUs, wholesalers, and brokers through the US regional service center.

• Manage contract negotiation, market access, and appointment processes, ensuring all documentation and compliance requirements are met.

• Coordinate risk and compliance screening, including AML/KYC, sanctions, and due diligence, in partnership with the Security &…