Regional Ops Manager

General information

# 21495

Remote? Yes

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The successful candidate will lead the design, implementation, and execution of claims monitoring for a designated region of dealers. They will be responsible for driving the achievement of team targets to ensure alignment with Ally’s strategic initiatives. Building and maintaining strong relationships with matrix partners at the leadership level is essential to this role. The candidate will address challenges and eliminate obstacles to support team success, while also mentoring and developing team members to enhance team strategies and improve the overall customer experience.

• Lead the development, implementation and administration of innovative strategies to achieve all business targets
• Manage a team of Fixed Operations Specialists driving innovation and loss control strategies through execution of strategic initiatives
• Provide expert guidance and consulting to your team, matrix partners, and dealers
• Lead or supervise onsite consultative reviews
• Collaborate with peers to make decisions regarding day-to-day team responsibilities ensuring consistency across regional teams and supporting operational strategies
• Exercise latitude in decision-making within the broader strategy, with the expectation of delegating tasks to team members
• Oversee performance of the region and individual team member’s territories
• Ensure an exceptional experience for dealers and matrix partners
• Manage the team to deliver on quality and servicing expectations
• Oversee the team’s core responsibilities including analytical exercises, risk framework processes, and Sales Force processes
• Develop a regular cadence of contacts and meetings with matrix partners to collaborate on loss control strategies within your region
• Create and execute customized development plans for team members based on their tenure and knowledge base, including regular ride-along sessions
• Collaborate across the team to ensure workload leveling
• Demonstrate strong expertise and knowledge within various project processes; participate in and support system enhancements and product development and refreshes. Lead and execute projects as required.
• Escalate concerns as appropriate and work with leadership to remove roadblocks

• 7+ years of relevant experience or equivalent combination of education and experience.
• High School Diploma or GED equivalent required.
• Extensive travel up to 50% required. Occasionally assist with Canadian operations if necessary.
• Proficient in MS Office programs with strong emphasis on excel and Power BI
• Must be self-driven and capable of executing strategy with limited supervision
• Innovative thinker and effective problem solver
• Strong collaboration skills across all levels within the organization
• Excellent written, oral communication, and presentation skills
• Must have fundamental experience with Ally Insurance
• Prior dealership experience preferred, or a background in the automotive industry required
• Ability to have crucial conversations with others including dealer principles and key stakeholders
• Prior leadership experience required
• Proven ability to collaborate effectively with others

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
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